Shovelution® FAQS

How wide is the shovel?

The shovel is 20 inches wide with an aluminum with an aluminum wear strip to protect your shovel use after use.


How does the shovel work?

The spring-assist handle acts as a fulcrum changing the normal mechanics of shoveling and reduces strain. The ergonomic handle also gives additional lifting leverage to the lower hand to lift greater loads with ease.


Is there a warranty included?

Yes! For added piece of mind your Shovelution® comes with a 2 year warranty.


How does the 30-Day Money Back Guarantee work?

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back your item within 30 days of the date you received the package for a refund of the purchase price minus a Return Label fee (the Return Label Fee is calculated by UPS). If an item needs to be exchanged or replaced due to a product defect, no Return Label fee will be deducted. Once we receive your return, Snow Joe, LLC (“Snow Joe”) will credit your original method of payment.

If you have additional questions or would like further instructions on how to return your product, please contact Customer Service at 1-866-766-9563 Monday through Friday 9:00 am to 7:00 pm EST or Saturday and Sunday from 9:00 am to 4:00 pm EST or email us at help@snowjoe.com.


How can I contact your customer service?

You can reach our customer support team by calling 1-866-766-9563 Monday through Friday 9:00 am to 7:00 pm EST or Saturday and Sunday from 9:00 am to 4:00 pm EST. You can also email us at help@snowjoe.com.


Where will my order ship from?

Your Shovelution® will ship from our fulfillment center in New Jersey.


When will my item ship?

Your order will ship within 48 hours once your order is complete.


Where is Snow Joe based?

Snow Joe is based in the USA with corporate headquarters, fulfillment/distribution centers and customer support centers in North Jersey.